Staff

If you are a UQ staff member and would like assistance with one of our eLearning services please submit a job with the ITS service desk (tier 1 support).

Staff also have the option of quickly logging a helpdesk support request from within their Learn.UQ course. Simply click on the Support request button and explain the problem you are experiencing. Information on your course and operating environment will be automatically included in the email sent to helpdesk.

For complex matters consider an in-writting submission or submit a job asking for an eLearning Systems and Support team person to call you. An in-depth guide of how to submit a job is available on the Escalating-learn.UQ support requests page. For queries relating to students see the Learn.UQ support for students page.

Students

If you are a student and would like assistance with one of our eLearning services please contact the UQ Library AskUs service or visit an AskUs service point during staffed opening hours.