Services

The eLearning Systems and Support team is responsible for delivering the following services:

  • Management of eLearning systems - hosting, support, vendor management, upgrades.
  • Provision of eLearning helpdesk for UQ staff
  • Provision of staff training on eLearning technical skills
  • Operational reporting to the DVC(A), the eLearning Operational Forum and the eLearning Strategy Committee - which in turn reports to the Teaching and Learning Committee
  • Chairing the eLearning Operational Forum. This forum brings the various eLearning service providers together for the purposed of coordinating support activities. Members include ITS, Library, the Faculties and ITaLI
  • Addressing requests for new eLearning technologies (investigations, evaluations, pilots and acquisitions)

The eLearning Systems and Support team attends the University’s Teaching and Learning Committee which develops elearning strategy and provides oversight.

Each year faculties and schools complete a survey which helps us find out priorities for capacity enhancement and/or improvements to existing core eLearning services. We then work collaboratively and methodically to investigate options and develop proposals to create service enhancements, in response to these priorities.