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Participants

Requirements

  • You must use a headset with a microphone (jacks or USB connection).

  • You must only have one microphone and a speaker in each physical room.
  • You must run the Audio setup wizard well in advance of your first virtual classroom (Adobe Connect) session.
  • Visit the sound testing room https://meet.uq.edu.au/soundtesting/
  • Click on the Meeting button in the menu bar.
  • Select Audio Setup Wizard… from the drop down menu.

  • Follow the prompts in the wizard.
  • Make sure you select the headset microphone. (Below is only an example).

  • If you have added a new device to your computer you must run the Audio setup wizard again (the headset microphone may not still be selected).

Headset

  • If the headset with microphone has a switch halfway along the cord, check that it is not switch off.
  • If using a headset with microphone that has jack connection, make sure the jacks are plugged into the correct outlet on your computer.

Computer settings

  • Check that the volume on the computer is not muted.

  • Check that the computer master volume is up at an acceptable level.
  • Check the microphone volume is up at an acceptable level. Control Panel > Sound > Recording.

Adobe Connect room settings

  • Turn on your microphone (The room Host must have given your rights)
    • Click on the Audio button in the menu bar.
    • Select Connect My Audio from the drop down menu.

  • Check your microphone volume in the room.
    • Click on the Audio button in the menu bar.
    • Select Adjust Microphone Volume from the drop down menu.

Further help

If you are still having trouble with your sound settings contact:

Students: Ask I.T.

Staff: Desktop support

Hosts

  • Ensure your participants are using headsets with attached microphones.
  • Ensure your participants have run the Audio Setup Wizard.
  • Ensure you have also completed the Audio Setup Wizard and followed above the participant troubleshooting steps.
  • Ensure you have allowed participant microphones:
  • Click on the Audio button in the menu bar.
    • Select Microphone Rights For Participants from the drop down menu. OR

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  • Select the required participants.
  • Click on a selected participant.
  • Select Enable Audio from the menu.

  • Ensure the rooms preferences have been set correctly (this must be done with each new room). Note: The Adobe Connect Add-in must be installed to use these options.http://www.connectusers.com/downloads/
    • Click on the Meeting button in the menu bar.
    • Select Preferences from the drop down menu.

  • Select the Room Bandwidth
  • Select the DSL/Cable radio button.

  • Select the Audio tab.
  • Select the Use Enhanced Audio checkbox.
  • Select Full Duplex from the Acoustic Echo drop down list.
  • Select Best from the Audio Quality drop down list.

  • Click on the Done button.