eLearning Systems and Support team

The eLearning team is a group of IT professionals and qualified teaching professionals who provide support, training and management for central eLearning systems at UQ. 

Staff with support requests should contact help@learn.uq.edu.au or phone 336 56000. 

Helpdesk for UQ staff: eLearning technologies

Paul Dutton, Gary Smith, Daniel Lui and Service Coordinator, Michael Luyten help academic staff with centrally supported elearning systems, troubleshooting problems and assisting with setting up their sites. As part of the eLearning team they also help test upgrades and review new services. Elearning helpdesk support is provided 8:30am to 5:00pm Monday to Friday.

  • Gary Smith
    Gary Smith

Learning Management System: administration and development

ITS staff Adam Murray and  Patrick Strong maintain the availability and stability of the core LMS systems which are duplicated across two datacentres. They plan, test and perform all the major upgrades that deliver most of UQ's new functionality and develop building blocks and add-ins that enhance the way it works. They investigate issues escalated from helpdesk, liaise with vendors. These system administrators are contactable through: help@learn.uq.edu.au

Staff training: eLearning technologies

  • Stephanie David
    Stephanie David
    BBus(Mgnt), MHRM, CertIVTrngAssmnt
  • Nathan La Burniy
    Nathan La Burniy 

Ailsa Dickie is our eLearning Training Coordinator, BCompSci, GDipEd, GCHEd, CertIVTrngAssmnt

Stephanie David is one of our eLearning Trainers, BBus(Mgnt), MHRM, CertIVTrngAssmnt

Nathan La Burniy is one of our eLearning Advisors, BEd

Ailsa, Stephanie and Nathan provide eLearning technology training for staff providing a combination of face to face and online training covering common uses of eLearning technologies. Training is provided in collaboration with school and faculty educational designers who focus on local needs, and with the ITaLI team who focus on pedagogical support.

The eLearning technology training staff can be contacted on: elearningtraining@uq.edu.au

eLearning Systems and Support: team management

Dr Simon Collyer, the eLearning team Manager can be contacted at: s.collyer@uq.edu.au

Simon Collyer
Simon Collyer

In his role as the eLearning team Manager, Simon is responsible for the University's central eLearning systems and support services. Simon also chairs the eLearning Operational Forum (ELOF) which facilitates collaboration between the various support groups and the faculties. ELOF reports to the Technology Enhanced Learning Committee which reports to the Teaching and Learning Committee.

eLearning service enhancement: program management

Ms Elizabeth Wardrop is our eLearning Program Manager and can be contacted at: e.wardrop@its.uq.edu.au

Elizabeth's work is focussed on managing evaluations and implementations of new technology, including coordinating and delivering pilots, and integration into existing enterprise systems.  Elizabeth also manages Blackboard upgrades and maintenance, as well as general service delivery improvements.  Elizabeth works Monday, Tuesday, Thursday and Friday.

Ms Eva Cegielka AFAIM, AALIA (GradDipEdu(T-Lib), GradCertBus(e-Business), DipPM, DipMnt, CertIVTrngAssmnt ) - is our full-time eLearning Program Manager. She can be contacted at: e.cegielka@uq.edu.au

Eva's work focusses on eLearning Service Enhancement Program's suite of projects, which includes UQ-wide users' needs analysis for technology pilots and deployments, researching, evaluating and implementing new technologies, assisting Schools and Faculties with project management (coordination and delivery of technical pilots, and reporting) and with procurement processes.

eLearning at UQ: support contacts

Faculty Educational Designers are located in Faculties and report to their respective Associate Deans (Academic):

  • HASS - Christopher Frost (eLearning Co-ordinator), Inge Matt (Educational Designer - Strategic Projects)
  • HABS - Jessica Tsai
  • BEL - Christy Patton (School of Business)
  • MABS - Kym Ward (School of Medicine), Michael O'Brien (School of Population Health)
  • Science - Pablo Riveros
  • EAIT - Esther Fink

UQ Library's AskUs service

Student IT Support

The Library’s AskUs service provides a range of help to clients e.g.

Help is provided online via the Library website (chat, email), by telephone, and in-person at any AskUs service point.

AskUs service point locations

  • Architecture and Music Library
  • Dorothy Hill Engineering and Sciences Library
  • Herston Health Sciences Library
  • PACE Health Sciences Library
  • Social Sciences and Humanities Library
  • UQ Gatton Library (J.K. Murray Library)
  • UQ/Mater McAuley Library

For more on Student I.T. Help see the library’s web page