This report is a monthly summary of the key eLearning statistics. This is provided to assist managers and faculties to understand trends and opportunities for using eLearning applications which support student learning outcomes. Teaching and Learning have provided some basic analysis to help understand the statistics provided, and also recognise that additional conclusions can be drawn. If there is anything that you would like to discuss or question in the statistics, please contact Teaching and Learning.
Blackboard is the University’s Learning Management System (LMS).
The usage rates below are reflective of the mid-semester break, followed by orientation week, and the start of Semester 2 2013. There was a network maintenance window on July 18th for 45 minutes. From the start of Semester 2, unique students per day peaked at 25,290 in week 1, and then at at 27,411 in week 2.
Blackboard uptime was over 99.94% for the month of July with no significant outages to report.
In addition to the uptime, the response times are also monitored which measure how fast Blackboard respond to page requests. The average page response time was less than ¼ of a second with infrequent peak waiting time of less than 4.5 seconds.
Echo360 is a suite of video tools for staff use and includes automated lecture recordings and personal capture (PCAP) recordings. Additional capabilities under investigation include dual-screen capture, live streaming of lectures and Classroom Capture (currently in pilot phase). Echo360 is integrated with Blackboard and the timetabling system, (Syllabus+), so recordings published automatically (or manually) are available for students to view via their Blackboard course.
Echo disk usage was at 15 TB during July and the monitoring of disc usage showed the need to add disk space to provide capacity for the remainder of the year. Additional capacity has been added to cope with this demand. TLS does capacity forcasting every 6 months and so far demand is running in line with the expectation that we will be at 21TB by the end of 2013, at which point it should decline with a new archving regime.
It is expected that there will be additional disk space reclaimed after 4 weeks of recording as source files are recycled. This reclamation of disk space is shown with the up-swings in available disk space (see below).
Kaltura is a media service hosted outside Blackboard (like YouTube), but integrated with Blackboard to allow staff and students to create short videos and use them in Blackboard courses.
Kaltura usage was dramatically reduced over the Semester 1 exam block and the mid-semester break.
The operating systems accessing Kaltura media include significant representation of Windows 7 and 8 as well as Mac OS. Any University users of XP are reminded that this operating system is reaching end-of-life shortly and steps should be taken to upgrade.
With the decreased usage in July, the bandwidth predictably reduced in the same period
Adobe connect is a virtual classroom service that allows rich sharing and collaboration in virtual learning spaces which can also be recorded and saved if created to support a Blackboard course. It is also used for virtual meetings.
The beginning of the Semester is showing a quick uptake of the Adobe connect virtual classrooms with an average of 30 concurrent users collaborating on-line
The eLearning help desk is a staff-centric help desk (Level 2) for the resolution of eLearning application incidents (Blackboard, Kaltura, Echo360, TurnItIn etc.). Jobs logged to this help desk are usually via the ITS help desk (level 1) using the LANDesk ticketing system.
The July statistics show the normal influx of course creations (which include course customisations, migrations and merging) in preparation for Semester 2. This month’s load (822 resolved incidents) is consistent with the commencement of Semester 1 (871 resolved incidents in February). This is largely due to the high number of course creations, modifications and migrations in preparation for the start of Semester.
All significant response time and resolution time indicators continue to improve, reflecting the high proportion of relatively routine course creation tasks compared with more analytically challenging, and time consuming, tools related tasks. This is despite the Blackboard upgrade testing activities which re-directed help staff effort away from the core help desk activities during the last 2 weeks of July.
All eLearning jobs continue to be resolved well within the eLearning SLA (5 days) with Urgent jobs being responded to usually within 6 minutes and resolved within the week.
Training attendances January 2013 - July 2013
|Blackboard Basics for Professional Staff||23|
|Blackboard: Group Management||7|
|Blackboard: Online assignments||11|
|Blackboard: Quizzes, Tests and Exams||45|
|Course site design||13|
|Clickers (web based)||38|
|Running Online Exams||7|
|Using Grade Centre in Blackboard||34|
|Virtual Classrooms (Adobe Connect)||36|
|Virtual Meetings (Adobe Connect)||19|
The top eLearning site pages are determined the last page accessed by users per visit.
|Tool||Visits - determined by exit pages|
|Lecture Theatre Recordings||683|
|Tech support - Question and answers||299|
|Lecture Theatre Recordings - Automatic recordings and opting out||270|
|Getting started with Blackboard||206|
|ECP Electronic Course Profile||186|
|Blogs - Post comment blog entry||175|
|Lecture Theatre Recordings - Equipped venues lecture theatre recordings||138|
|eLearning blog - What do our eLearning systems allow us to do||123|
|TurnItIn vs Safeassign||109|
|Student response systems||107|
|2013 Blackboard course information||98|
|eLearning blog - Using twitter in educational settings||95|
|Tests, quizzes and pools||85|
|Video and audio upload||84|
|Lecture Theatre Recordings - Integration with Blackboard||83|
|Sneak peak 3 - Learn.UQ 2014 new equation editor||82|
|eLearning statistics report April 2013||70|
|New LMS - Moodle or other?||70|
|Lecture Theatre Recording - Using recording equipment||62|
|How do I access my courses from previous semesters||61|
|eLearning blog - Groups in large classes||58|